Terms and Conditions

Please note Melanie Boylan is fully vaccinated and insured and will remain that way.

Quotations and Onboarding a New Client

All quotes and first meetings are FREE when a quotation has been accepted!
All new business will be given a quote within 3 working days unless advised otherwise (size of proposal, etc)
Face-to-face discussion, telephone, email or Zoom are all options available for communication and will be made available to the client
All quotations are provided based at least in part, on information provided by the client. If any of the information provided by the client is shown to be incorrect whether accidentally or otherwise, STOMP Social Media Training reserves the right to pass on any resulting additional costs to the client
Unless specifically referred to, the latest quotation of costs sent to the client shall be regarded as the agreed fee for the business.

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Speaking to STOMP

Individuals/Companies

Contacting STOMP by telephone is strictly between 8:30am and 6pm, Monday to Friday (excluding Holidays)
You can book an appointment via the Contact page on my website for either 20 minutes or an hour using my Calendar. https://www.stomp.ie/contact
Clients of STOMP will find me contactable 365 days of the year at reasonable times. I will advise you if and when I am either on holidays or sick and cover will be arranged.
Face-to-Face discussion will be arranged at a mutually convenient time during business hours

Workshops

Workshops attendees will have a Facebook group to place their questions or a Q and A will be created as part of the workshops every week. Time for 1:1 will be made available in "Office Hours" for workshops customers as well.

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Training with STOMP

Workshops are offered by STOMP on a series basis. The sign up will have the duration of workshops to attend and a workbook will be made available to them. Payment for workshops will be taken upfront.
One to One training, Pairs (2 people) and Groups (3 plus) all have different rates, quotes will be provided on request. I am happy to attend face to face as long as all safety protocol during COVID restrictions is adhered to.
If the client comes to my office for training they will have to adhere to the safety measures required by national standards which may include wearing a mask and use handwashing tools and remain at a safe distance during training.

Face to Face and Online training is available during evening and weekends at mutually convenient times
STOMP can offer a Social Media Support Retainer for business owners over an initial 3 month period. As this is an agreed fixed contract of a basic 4 hours per month, payment will be expected at the beginning of the month or pro rata
All Content planning strategies will be agreed with the client and a time frame put in place with a clear end point.

Rates

STOMP charge a €120 hourly ad hoc rate for One to One (2 or more will be charged more) when training online or €120 hourly rate as standard (when travelling to your location, if you are outside of Co Westmeath a travel fee will be added.). If you become a regular customer on contract/retainer - a preferred rate is charged. Please note VAT has to be added.

Travel Fee - this includes, time travelling, parking, Tolls and when necessary Hotel's and extra charges, like taxi's etc.

All startups need to contact me as I am a StartUp Supporter.

Mentoring Quotations are available and are priced on requirements, level of time involved and at what stage you are.

Account Management & Ads Management - I can longer accept new clients!

Important: Account Management is only made possible if the client allows preparation time and onboarding. The client needs to allow for several weeks of discussion on a regular basis whilst I learn and understand how the client speaks, how they want their content presented and how to respond to any questions or queries there are on their social media pages.
Any Ad campaigns or accounts being managed for a client will run until the last day of the month.
Account management must be paid a month in advance (or pro-rata) and by no later than the first working day of the month.
All Ads being created by STOMP for the Client will be paid directly by the Client (as an Ad Account Manager).
Some services provided by STOMP have been arranged with local partners who provide a preferred rate, namely Press Releases, Website Design and Management and Logo Creation
Unless otherwise agreed prior to commissioning, payment terms are the following:
The hourly fee for training is inclusive of mileage in Co Westmeath. If travelling outside of Co Westmeath, mileage will be added.
One off training is to be paid upon invoicing within 14 days
Public training courses will be paid in advance of the training either on Eventbrite or payment on the day of training
Methods of payment available: Cash or Bank Transfer.
Late Payment Terms: If payment is not received on time all chasing fees including an administrative cost will be added to the outstanding amount. This is a weekly fee of €50 plus an admin fee of €30 all plus VAT.
If payment of my services exceeds €600, payment of half the value needs to be paid before work commences and the balance at an agreed end point.

Termination

If at any stage either party wants to terminate the contract an email is required giving a minimum of 7 days notice. All work has to be paid pro-rata. If a refund is required, one will be issued within 14 days of the notice being played out.

Information supplied to the client under the terms of the contract is for the use of the client company only and is not to be divulged to any other organisation, without prior authorisation from STOMP Social Media Training.

Things STOMP Does Do:

I do partner with other Sole Traders and Independent Trainers who I work alongside as a partner at events or projects.
I do support events and become a team member.
I train and manage Adults and Business Owners.
I speak Publicly on all aspects of Social Media Training and Time Management.
I create custom training to your design from scratch.

Things STOMP Does Not Do:

STOMP does not run courses in Google Adwords, Google Analytics, SEO or website building.
I do not show you how to hide your social media profiles.
STOMP does not perform graphic design – your brand and content creation is important but this needs to be arranged by you and with someone who is qualified, has experience and time to do it.

STOMP Social Media Training will do its best to ensure accuracy of all aspects of an agreed arrangement such as, but not limited to, event planning, content planning and account management, to ensure that they are free from any substantial error.

Please note, I am human and capable of error. I will always try my best to be honest and I hope to return to you with solutions if a mistake is made by me.

The terms and conditions can be updated when required and clients will be informed in writing with 30 days notice.